We keep our classes small to ensure high quality instruction. If our policy seems strict, it's because last-minute cancellations really affect our ability to keep the classes sustainable. Thank you for understanding and respecting our policy.
All tickets are always transferrable to another person to attend on the original date – just notify us of the change so we can update our RSVP list.
With seven days notice:
If for some reason you’re unable to make it to class, we’re happy to offer you a date transfer option with a 7-day notice. To apply your credit to transfer into another class at a later date, please call or email us as soon as you know you won’t be making it to class (firstname.lastname@example.org or 510.877.9955). We charge a $40 transfer fee to attend a later date. If you'd like to cancel your reservation entirely before the 7-day mark, we will refund 50% of the purchase price.You must notify us by email (email@example.com) at least 7 days prior to the original class time to guarantee your date change (later dates are subject to availability).
With fewer than seven days notice:
We cannot guarantee a refund or credit to transfer into a later class. However, we will attempt to fill the spot for you and if we’re able to, we will be happy to transfer you to another class for a $40 transfer fee. No cancellations are available within seven days of the class.
To make changes to your reservation, simply email us at firstname.lastname@example.org and let us know which class you need to change.
Because we buy supplies for each class and incur expenses for each person, failure to show up for a class will result in full forfeiture of your ticket and its value.